* NA means insufficient survey response (<100) to calculate a rate (CAHPS) or insufficient eligible members (<30) to report a valid rate (HEDIS)
** NR means not reported – the organization did not offer the health benefit required by the measure
*** BR means biased rate – calculated rate was materially biased
**** UN means un-audited – reported measure not required to be audited
The Maryland Health Care Commission is an independent regulatory agency whose mission is to
plan for health system needs, promote informed decision-making, increase accountability, and
improve access in a rapidly changing health care environment.